Career résumé

Before becoming freelance I worked primarily in the field of IT project management and support.

Latterly I was the deputy manager for Lewisham’s Corporate Help Desk, which grew out of the more specialised team supporting all of the Social Care IT systems.

Prior to that I was Lewisham’s Record Manager, with a remit overseeing all electronic document storage systems and developing information architecture. I developed the fileplans and information architecture for the digitisation of millions of documents across the Council to enable the Worksmart program.

This grew out of my implementation of what I believe to be the first full successful Social Care document management system in London.

I worked for many years in Social Care. I was Lewisham’s Very Sheltered Housing Operation Manager: staff management, care and support provision, health and safety, quality control and building safety,.


Principle Information Management & Technology Officer

(L.B. Lewisham/Technology)

2010-March 2015

Deputy Manager for Corporate Help Desk. Meridio EDRM (Electronic Document Record Managment System) Key System Owner and Lead Administrator. Electronic Social Care Record Document lead.  IT Project Management. Freedom of Information and Data Protection support.

Corporate Records Manager

(L.B. Lewisham/Technology)


Lead officer for all Records Management issues in Lewisham.
Authored and edited training materials and eLearning modules on Data Protection and Information Security.
Modernising and digitising major sections of the council’s records and casefile systems in conjunction with the WorkSmart programme. Developing and deploying the corporate fileplan and retention policy and process.

Electronic Social Care Records Project Officer

(L.B. Lewisham/Social Care)


Devised, developed and project managed the ESCR (Electronic Social Care Records) in piplingin the Social Care case management systems ( SWIFT and LiquidLogic) with Meridio.

Operations Manager, Very Sheltered Housing

(L.B. Lewisham/Social Care)


Operational management of the Local Authority’s Very Sheltered Housing unit. Overall management responsibility for 16-18 staff and two residential schemes of approx 90 tenants.
All areas within the management spectrum: business systems, HR, supervision, budgetary monitoring and information, compliance with statutory requirements, etc

Business Analyst (Secondment)

(L.B. Lewisham/Technology)


Researching and scoping eLearning for IT and methods of meeting the G18 standards for IT learning outcomes.  Team leaders for the SharePoint 2003 rollout across the Council. Production of online learning modules in a Sharepoint environment.

Sheltered Housing Officer

(L.B. Lewisham/Social Care)


Providing peripatetic support to elderly tenants in Lewisham’s Sheltered Housing Schemes. Managing domestic staff, ensuring H&S standards and reporting, monitoring and expediting repairs in communal areas of buildings.

Occupational Therapy Assistant /Project Officer

(L.B. Lewisham/Social Care)


Visiting and assessing adults with disabilities. Providing assistive equipment and aids. Scoping and ordering domestic adaptations. Project liaison for change managing the introduction of electronic case management for Community OT.

Community Support Officer



Developing tenant consultation. Setting up and supporting Tenant and Resident Associations. Developing and providing training in community involvement, committee and IT skills.
Managing a number of Lewisham’s Community centres and supervising caretaking staff.

Employment Resource Development Worker/Employment Resource Librarian

(L.B. Lewisham/Leisure)


Managing Lewisham’s Employment Resource Centres. Delivering open learning and structured learning in IT skills and employment. Managing a computer suite. Co-ordinating careers advisors and IT tutors.

Library Manager

(L.B. Lewisham/Leisure)


Day to day management of various branch libraries. Including bibliographic duties, staff supervision, H&S, public enquiries, events and building management

Prior to 1990 I worked as a Library Assistant with Lewisham from 1986. Before then I worked as volunteer Welfare Rights Advisor, in Community Press, Executive Officer in the DHSS and at various temping agencies in junior clerical capacities.


2005        Prince2 Practitioner

2004        NVQ 4 in Care and Management (retroactively reclassified as Level 5)

2000        RSA Counselling Cert

University of Reading

1980        Incomplete BA. Studied English Literature, Politics and Sociology with



Sharepoint Enterprise 2003, 2007 and 2010

Meridio EDRM

LiquidLogic Integrated Care System

MS Office

MS Project

XML editing

Operations management

Project management

Strategic thinker

Advanced IT skills/MS Office Expert


Quality assurance

Business process mapping

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